Senior Account Manager

As a result of rapid growth and the successes we have achieved within our market sector, we are recruiting for an experienced Account Manager to join our team. You will be responsible for a portfolio of 5 – 10 clients based across the UK, with the occasional client abroad.

You’ll have uncapped bonus potential for upselling, cross selling and renewing your clients.

Experience within digital marketing would be an advantage but full training on our proposition will be provided, our primary services are SEO and PPC.

Specific responsibilities will include:

• Manage a personal portfolio of clients, ensuring regular communication, timely reporting, and alignment with client objectives.
• Drive client growth and retention by identifying upsell/cross-sell opportunities, renewing contracts, and ensuring high levels of service delivery.
• Create contracts, proposals, monthly reports and marketing literature to support the growth of your clients.
• Oversee internal workflows and reporting processes, ensuring timely delivery of services and client updates.
• Analyse and interpret client data, producing insightful, commercial reports and using analytics to inform strategy and decision-making.
• Lead client communications and issue resolution, proactively addressing concerns and escalating when necessary to senior management.
• Collaborate across departments to ensure seamless service delivery and strategic alignment with client goals.
• Mentor and support account managers, sharing best practices and contributing to the development of internal account management processes.
• Ability to work in a fast paced environment staying current with digital marketing trends and participate in regular review meetings to evaluate portfolio performance and growth opportunities.

We’ll support you with:

• Expert delivery teams across SEO, PPC, Content Marketing, Design, Content and Social
• A senior peer to support with all opportunities and issues
• Clear workflow management systems (Pivotal Tracker and Monday.com)
• A relaxed and supportive culture
• Training around our service proposition, tools and software (Google Analytics and Looker Studio)

Relevant skills and experience includes:

• Previous experience in an account management role (preferred)
• Previous experience in the marketing industry (preferred)
• Good commercial awareness
• Drive to meet and exceed customer expectations
• Ability to manage own workload to ensure that individual, team and company targets are achieved
• Excellent verbal and written communication skills
• Excellent presentation skills

Our culture and benefits:

We work hard, but we also make sure our team is not overworked by creating regular capacity plans and sharing the load in a fair and collaborative manner. Working in a relaxed and supportive atmosphere, you will have regular team meetings and 1-2-1s with your manager to engage and develop.

• Hybrid working policy (3 days in office, 2 from home)
• 25 days holiday increasing to 28 with long service, plus bank holidays
• Option to buy up to 5 additional days’ holiday
• Excellent training and development opportunities
• Pension and life assurance scheme
• Private medical insurance
• Access to digital GP and wellbeing support 24/7
• Group income protection

If you feel you have what it takes to make the most of this opportunity and be part of our Account management team, we want to hear from you! Apply now.