Senior Account Manager

As a result of rapid growth and the successes we have achieved within our market sector, we are recruiting for an experienced Account Manager to join our team. You will be responsible for a portfolio of 5 – 10 clients based across the UK, with the occasional client abroad.

You’ll have uncapped bonus potential for upselling, cross selling and renewing your clients.

Experience within digital marketing would be an advantage but full training on our proposition will be provided, our primary services are SEO and PPC.

Specific responsibilities will include:

• Manage a personal portfolio of clients, ensuring regular communication, timely reporting, and alignment with client objectives.
• Drive client growth and retention by identifying upsell/cross-sell opportunities, renewing contracts, and ensuring high levels of service delivery.
• Create contracts, proposals, monthly reports and marketing literature to support the growth of your clients.
• Oversee internal workflows and reporting processes, ensuring timely delivery of services and client updates.
• Analyse and interpret client data, producing insightful, commercial reports and using analytics to inform strategy and decision-making.
• Lead client communications and issue resolution, proactively addressing concerns and escalating when necessary to senior management.
• Collaborate across departments to ensure seamless service delivery and strategic alignment with client goals.
• Mentor and support account managers, sharing best practices and contributing to the development of internal account management processes.
• Ability to work in a fast paced environment staying current with digital marketing trends and participate in regular review meetings to evaluate portfolio performance and growth opportunities.

We’ll support you with:

• Expert delivery teams across SEO, PPC, Content Marketing, Design, Content and Social
• A senior peer to support with all opportunities and issues
• Clear workflow management systems (Pivotal Tracker and Monday.com)
• A relaxed and supportive culture
• Training around our service proposition, tools and software (Google Analytics and Looker Studio)

Relevant skills and experience includes:

• Previous experience in an account management role (preferred)
• Previous experience in the marketing industry (preferred)
• Good commercial awareness
• Drive to meet and exceed customer expectations
• Ability to manage own workload to ensure that individual, team and company targets are achieved
• Excellent verbal and written communication skills
• Excellent presentation skills

Our culture and benefits:

We work hard, but we also make sure our team is not overworked by creating regular capacity plans and sharing the load in a fair and collaborative manner. Working in a relaxed and supportive atmosphere, you will have regular team meetings and 1-2-1s with your manager to engage and develop.

• Hybrid working policy (3 days in office, 2 from home)
• Holidays 25 days holiday + Bank Holidays (+1 additional day for 2, 4, 6 years’ service)
• Employer pension contribution up to a maximum of 17% (7% employee and 10% employer)
• 4 x basic salary life assurance with the option to add partner to cover
• Private Medical Insurance with BUPA
• Group income protection
• Company sick pay

The Flexible benefits include the following:

• Critical Illness Insurance tax free lump payment or certain diagnoses and/or procedures. Cover up to £250,000 or 5x salary (Whichever lower)
• Personal Accident Insurance that offers a tax-free lump sum payment will be made to elected beneficiaries. Cover up to £500,000 with option to add partner
• Will Writing by specialists with lifetime secure storage, bereavement services and care support. Option to nominate a power of attorney
• Health Assessment with an option to get assessment for partner
• Dental Insurance reimbursed for NHS treatments (annual limit) and money back on NHS and private treatment
• Register for gym membership with gym flex and spread the cost over 12 months
• Cycle to Work up to £3,500 to spend on a bike and/or equipment and option to buy a bike at the end of hire period
• Retails Card receive money back over 70 participating retailers and big brands when using prepaid pure card (Mastercard). Upload between £100 to £2000 per month
• Holiday buy which you can purchase 5 additional days of holiday
• Travel Insurance where cover starts from £4.43 per month with options European or worldwide. Option to add partner, children, or family
• Season Ticket Loan up to £10,000 (must have 12 weeks service)
• Charitable Giving while not employee funded you can make donations online from £5 a month for over 160,000 registered charities

If you feel you have what it takes to make the most of this opportunity and be part of our Account management team, we want to hear from you! Apply now.